Shock Terms and Conditions

Studies show that over 60% of online casino disputes arise from players not reading the casino account terms before registering. These Terms and Conditions govern your use of Shock Casino and constitute a legally binding agreement between you and the platform. By creating an account, you confirm that you have read, understood, and accepted all provisions set out below.

1. Eligibility

To open an account at Shock Casino, you must meet all of the following eligibility requirements. Failure to satisfy any condition may result in account suspension or closure without prior notice.

1. You must be at least 18 years of age, or the legal gambling age in your jurisdiction if that age is higher.
2. You must be a resident of a country where online gambling is lawful. It is your sole responsibility to verify whether online casino play is permitted in your location.
3. You must not be a current employee, contractor, or close family member of an employee of Shock Casino or any affiliated entity.
4. You may hold only one registered account. Duplicate accounts are prohibited and subject to immediate closure.

2. Account Registration

All information provided during registration must be accurate, current, and complete. You are responsible for keeping your login credentials confidential and for all activity that occurs under your account.

These casino account terms require that you notify Shock Casino immediately if you suspect unauthorised access to your account. Shock Casino will not be liable for losses resulting from failure to maintain the security of your credentials.

3. Identity Verification

Shock Casino operates a Know Your Customer (KYC) process in accordance with applicable anti-money-laundering obligations. You may be required to submit identity documents at any point during your account lifecycle, including prior to processing withdrawals.

Accepted documents typically include a government-issued photo ID, proof of address, and, where cryptocurrency transactions are involved, proof of wallet ownership. Failure to provide requested documentation within the stated timeframe may result in temporary account suspension.

4. Deposits

Shock Casino accepts deposits via nine supported cryptocurrencies as well as a selection of fiat payment methods. All funds deposited must belong to the account holder; third-party payments are not permitted.

Cryptocurrency deposits are credited once the required number of network confirmations has been reached. Shock Casino does not accept responsibility for delays caused by blockchain network congestion or third-party payment processors.

5. Withdrawals

Withdrawal requests are subject to successful identity verification and compliance checks. Cryptocurrency withdrawals are typically processed within 1–5 minutes following internal approval, though network conditions may affect final settlement times.

Shock Casino reserves the right to request additional documentation before releasing any withdrawal. Withdrawals must be returned to the same payment method used for the original deposit wherever technically feasible.

• Minimum and maximum withdrawal limits apply per method and are displayed in the cashier section.
• Any active wagering requirement must be fulfilled before a withdrawal can be approved.
• Withdrawals that are declined due to incomplete KYC will be held pending until documentation is provided.

6. Bonuses and Promotions

All bonuses and promotional offers are subject to their own specific terms, which are published alongside each offer. In the event of a conflict between a promotion’s specific terms and these general Terms and Conditions, the promotion-specific terms will prevail.

Shock Casino reserves the right to withdraw, modify, or cancel any bonus at any time. Bonuses may not be transferred, exchanged for cash, or combined with other offers unless explicitly stated.

7. Wagering Requirements

A wagering requirement specifies the total amount you must wager before bonus funds or winnings derived from a bonus become eligible for withdrawal. Wagering requirements are expressed as a multiplier applied to the bonus amount, the deposit amount, or both, as specified in the relevant promotion.

Not all games contribute equally to wagering requirements. Contribution rates by game category are listed in the bonus terms. Bets placed while a casino account terms violation is under investigation will not count toward any wagering requirement.

8. Games and Fair Play

Shock Casino offers provably fair games, a cryptographic method that allows players to independently verify the fairness of each game outcome. Instructions for verifying results are available on each applicable game’s information page.

Players must not engage in any conduct that disrupts fair play, including collusion, use of automated software or bots, exploitation of software errors, or any form of fraudulent activity. Shock Casino reserves the right to void winnings and close accounts where such conduct is detected.

9. Responsible Gambling

Shock Casino is committed to promoting responsible gambling. Players can access a range of tools designed to help manage their play, including deposit limits, session time reminders, and self-exclusion options.

Self-exclusion allows a player to voluntarily block access to their account for a defined period or indefinitely. Requests for self-exclusion must be submitted through the responsible gambling section of the account settings and will be actioned promptly. Once a self-exclusion is in effect, it cannot be reversed before its expiry date.

10. Dormant Accounts

An account is classified as a dormant account when there has been no login activity for a continuous period of 12 months. Shock Casino will make reasonable efforts to contact you using the registered email address before applying any dormancy policy.

Following the dormancy notification period, an administrative fee may be deducted from the remaining balance on a monthly basis until the balance reaches zero or the account is reactivated. You may reactivate a dormant account at any time by logging in and completing any outstanding verification requirements.

11. Disputes and Complaints

If you have a complaint regarding Shock Casino, you should first contact customer support with full details of the issue. Shock Casino aims to acknowledge all complaints within 48 hours and to reach a resolution within 14 days of receipt.

If you are dissatisfied with the outcome of the internal complaints process, you may escalate the matter to the relevant alternative dispute resolution body applicable to your jurisdiction. These Terms and Conditions are governed by applicable law, and any unresolved disputes shall be subject to the exclusive jurisdiction of the competent courts.

Shock Casino reserves the right to amend these Terms and Conditions at any time. Material changes will be communicated by email or through a prominent notice on the platform. Continued use of the platform following notification of changes constitutes acceptance of the revised terms.